Last updated: September 18, 2025
This Privacy Policy describes how The Monnaco Collection (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and services.
1. INFORMATION WE COLLECT
Information You Provide:
- Name, email address, and billing information when creating an account
- Mailing address for billing and communication purposes
- Payment information (processed securely through our payment processor)
- Profile information and preferences
- Communications you send to us
Information Collected Automatically:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies (see our Cookie Policy)
Download and Usage Data:
- Content you download and view
- Search queries and filters used
- Membership tier and subscription status
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and maintain your membership account
- Process payments and prevent fraud
- Deliver content and resources you’ve requested
- Send important service updates and subscription notifications
- Respond to your questions and support requests
- Improve our website, content, and services
- Analyze usage patterns and preferences
- Send marketing communications (with your consent)
- Comply with legal obligations
3. LEGAL BASIS FOR PROCESSING (GDPR)
We process your personal information based on:
- Contract Performance: To provide our membership services
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For marketing communications (you may opt out anytime)
- Legal Compliance: To meet our legal obligations
4. INFORMATION SHARING AND DISCLOSURE
We DO NOT sell your personal information.
We may share your information with:
- Payment Processors: Stripe for secure payment processing
- Email Service Providers: [INSERT EMAIL PROVIDER] for transactional and marketing emails
- Analytics Services: Google Analytics for website performance (anonymized data)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
Third-Party Services: Our payment processor and email service providers have their own privacy policies governing their use of your information.
5. DATA SECURITY
We implement industry-standard security measures including:
- Encrypted data transmission (SSL/TLS)
- Secure payment processing
- Regular security assessments
- Limited employee access to personal data
- Secure data storage practices
However, no internet transmission is 100% secure. We cannot guarantee absolute security but take reasonable precautions to protect your information.
6. YOUR PRIVACY RIGHTS
All Users:
- Access your personal information
- Correct inaccurate information
- Request account deletion
- Opt out of marketing communications
- Download your data
California Residents (CCPA):
- Right to know what information we collect
- Right to delete your information
- Right to opt out of data sales (we don’t sell data)
- Right to non-discrimination for exercising rights
EU/UK Residents (GDPR):
- All rights listed above
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge complaints with supervisory authorities
To Exercise Your Rights: Email us at ana@monnaco.com with your request.
7. DATA RETENTION
We retain your information:
- Active Accounts: For the duration of your membership
- Cancelled Accounts: Up to 7 years for legal/financial compliance
- Marketing Data: Until you unsubscribe or request deletion
- Transaction Records: As required by law (typically 7 years)
8. CHILDREN’S PRIVACY
Our services are not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected information from a minor, contact us immediately.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in the United States. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for international transfers.
10. MARKETING COMMUNICATIONS
Email Marketing:
- We send service-related emails (account updates, receipts)
- Marketing emails require your consent
- Unsubscribe anytime via email links or account settings
Newsletter (Flodesk):
- Separate opt-in for newsletter subscriptions
- Newsletter content includes new product releases, collection announcements, freebies, and more.
11. DO NOT TRACK SIGNALS
We currently do not respond to “Do Not Track” browser signals but honor opt-out preferences set in your account.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Material changes will be posted with 30 days’ notice. Continued use after changes constitutes acceptance.
13. CONTACT US
For privacy questions or to exercise your rights, please email us at ana@monnaco.com. We respond to privacy requests within 30 days.
